Terms of Monthly Plans
New Clients – First Appointment
Your initial consultation with me will last about one hour. During this time I will take notes about your health history, current fitness level, and make some recommendations regarding food, rest, movement and lifestyle.
If prior to the appointment I feel that my services are not appropriate for you I reserve discretion to cancel your appointment and refund full payment.
Appointment & Monthly Plan fees are as agreed at the time of booking.
Payment for monthly plans are direct debited from the credit or debit card provided for each month in advance.
Credit card payments are processed through Stripe. Stripe is a payment processor certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Once your Stripe profile is set up I only ever see the last four digits of your card.
All follow up appointments are included in my monthly plans - These are 30 minutes long and are done once per week.
Email queries are unlimited and can be sent through to me at firstname.lastname@example.org at any time. I check emails once daily and endeavour to reply to each within 3 business days.
Rescheduling by Me (the Provider)
If I need to reschedule a call, I will do my best to provide as much notice as reasonably possible and offer you an alternative appointment time.
Rescheduling by You (the Client)
I understand that sometimes life gets in the way and you may need to re-schedule or even cancel a call.
Please provide 24 hours notice before your appointment time by sending me an email at email@example.com
If I am not provided with at least a full day’s notice, I reserve the right to forfeit that week's appointment.
Cancellations and Refunds
I value my time and appreciate it when others do too. Last minute cancellations or no shows often mean that time is unused and wasted.
As such my cancellation and refunds policy reflects this as:
If you are unable or unwilling to keep your scheduled appointment you must cancel your appointment at least 24 hours beforehand. You can do this by sending me an email at firstname.lastname@example.org
If you fail to provide at least a full day’s notice you will forfeit your booked appointment as well as any cost already incurred and will not be eligible for a refund.
As above I require 24 hours notice for all re-schedules or cancellations. However if you cancel or do not show for your appointment without sufficient notice more than 3 times I reserve the right to cancel the remainder of your plan and you will not be eligible for a refund.
Preparation for appointment
Technology – General
It is your responsibility to:
- set up technology and ensure all appliances are charged and in working order;
- set up the applications required on your phone or laptop to complete the consultation
- ensure you have a reliable and sufficient internet or phone connection or reception
- ensure any other technology related requirements (hardware or software) are available and in working order prior to the appointment
Failure to follow these instructions may result in forfeiture of your appointment time and fee.
Technology – Zoom Appointments
It is your responsibility to ensure Zoom application is downloaded and tested prior to your appointment. Download instructions are found in your Starter Pack. Please ensure you set up your Zoom account in the same email as you listed on your New Client Intake Form so that I can find you. You can expect a contact request prior to our call.
Time Zone Differences
All appointments are made and will occur using Australian Eastern Standard Time (AEST), UTC +10 unless otherwise advise. If you do not reside in this time zone, it is your responsibility to ensure you select the correct time zone in the booking tool and accurately convert the time change so as to not miss your appointment(s). This is my favourite site for converting time zones: http://www.thetimezoneconverter.com
Failure to attend your appointment due to an inaccurate time zone conversion may result in forfeiture of your appointment time
I (Jason Stuart) am not a medical doctor; I do not service medical emergencies. If you have a medical emergency, you must contact your primary care physician or dial your country’s emergency number (000 for Australia).
Please contact me via email at email@example.com if you have any questions, concerns or require clarification on any of my terms and conditions.